Terms of service

OVERVIEW

Welcome to Bunhopps!

In these Terms, “we”, “us”, and “our” refer to Bunhopps. Bunhopps operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience.

Bunhopps is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they contain important legal information, including disclaimers of warranties and limitations of liability.

By visiting, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have obtained permission from a parent or legal guardian to use the Services.

If you allow a minor dependent to use the Services, you accept full responsibility for their use of the Services on any devices you own, purchase, or manage.

To access certain features of the Services, you may be required to provide information such as your email address, billing details, payment information, and shipping address.

You represent and warrant that:

  • All information you provide is accurate, current, and complete
  • You have the legal right to provide such information
  • You will keep your account information updated

You are responsible for maintaining the confidentiality of your account and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every effort to accurately display our products and services on our website. However, we cannot guarantee that product colours, images, or appearance will be exactly the same as what you see on your device, as this may vary depending on your screen settings, device type, and display quality.

We do not guarantee that products or services will meet your expectations or match your perception based on online images or descriptions.

All product descriptions, pricing, and availability are subject to change at any time without notice, at our sole discretion. We reserve the right to:

  • Modify or discontinue any product at any time
  • Limit quantities available per customer, region, or order
  • Refuse or restrict sales where necessary



REFUND & RETURNS POLICY – BUNHOPPS (SOUTH AFRICA)

1. GENERAL POLICY

We want you to be satisfied with your purchase. This policy complies with the Consumer Protection Act (CPA) of South Africa.

2. 7-DAY COOLING-OFF PERIOD (ONLINE ORDERS)

In accordance with the CPA, you have the right to cancel your order within 7 days after receiving your product, without giving a reason.

Conditions:

  • The item must be unused, in its original condition and packaging
  • You must notify us within 7 days of delivery
  • You are responsible for return shipping costs

Refunds:

  • We will refund the purchase price excluding original delivery costs
  • Refunds are processed within 7–14 business days after receiving the returned item

3. DEFECTIVE OR DAMAGED PRODUCTS (6-MONTH RULE)

Under the CPA, all products carry a 6-month implied warranty.

If a product is:

  • Defective
  • Damaged
  • Not of good quality
  • Not as described

You are entitled to:

  • A repair,
  • A replacement, or
  • A full refund

Important:

  • This applies within 6 months of delivery
  • We will cover return shipping costs for defective items

4. WRONG ITEM RECEIVED

If you receive the wrong product:

  • Contact us within 7 days
  • We will arrange a replacement or refund
  • We will cover all shipping costs

5. NON-RETURNABLE ITEMS

The following items may not be returned unless defective:

  • Items that have been used or damaged by the customer
  • Items not in original condition or packaging
  • Personal care items (if applicable)

6. LATE OR MISSING REFUNDS

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your bank or payment provider
  3. If the issue persists, contact us

7. HOW TO REQUEST A RETURN

To start a return, contact us at:

📧 bunhhopps@gmail.comInclude:

  • Your order number
  • Reason for return
  • Photos (if item is damaged/defective)

8. RETURN ADDRESS

RETURN INSTRUCTIONS

At this time, return instructions may vary depending on the product and supplier location.

If your return is approved, we will provide you with the correct return instructions and return address at that time.

Do not send any items back without first contacting us and receiving return approval.

9. IMPORTANT NOTES

  • Returns that do not meet the above conditions may be rejected
  • We reserve the right to inspect returned items before issuing refunds
  • This policy does not override your rights under the Consumer Protection Act